Note: In order to guarantee a faultless Shop function, you should not leave the shop during the order process.

Your order will be processed promptly after receipt. After sending out your offer you will receive per email a confirmation that includes details about ways of payment (bank transfer or credit card).

If single items should be out of stock due to strong demand, we will notify you immediately, so that you may select another item. All offers are subject to confirmation and without obligation. Companions Shop reserves the right to modify, to amend or to delete the offer or parts of the offer without further notification. We receive the right not to accept orders.

Payment by bank transfer
If you choose to pay by bank transfer you will receive all necessary information in our email confirmation. Please note that the exact amount due has to be transferred to our bank account. Ask your bank if there are any additional fees payable for foreign bank transfers; these costs will need to be paid by you directly. As soon as the total amount due has been received, the ordered goods are sent by post. By email you will be informed about the receipt of payment and date your order is sent out.

Payment by credit card
If you choose to pay by credit card you will receive all necessary information in our email confirmation. Please note that your credit card details will be verified and only after confirmation of the details the order will be sent out. By email you will be informed about the receipt of payment and date your order is sent out.

Delivery
You can choose for delivery by regular priority mail or registered mail. Companions Media Shop cannot take any responsibility when non-registered, mail packages are not delivered by the postal service. In case of non-delivery of registered mail packages, Companions Media Shop will contact the responsible authorities accordingly.

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